Last month, I visited Iceland for the fifth time. The landscape is majestic, and it feels like everything is raw and pure- clean air, clean water, and no McDonald’s (that I’m aware of). It’s a place where people can hike waterfalls, go whale watching, or just sit back and take it in. But on this trip, we …
A new appreciation for Iceland, in customer care Read More »
Who doesn’t love a meeting? That was rhetorical. Sadly, many people dread them. “Yay! I have six meetings today!” said no one ever. But here are some thoughts about how to plan and manage effective meetings. Taking good care here will help you achieve your intended meeting goals and boost your personal professional brand as …
Tips for leading effective meetings that boost your professional brand Read More »
How do you talk about your organization’s past? What is important and distinctive to you? What do you point to from your history to help people know you? Are there parts of your past that you’re proud of and why? These questions aren’t meant to suggest you boast about your accomplishments or continually look to …
Community branding is all around. We see tourism commercials on TV and online. Algorithms send us ads on social media and in our email of places they think we’d like. We can think of iconic images of our hometowns, symbolizing what we’re known for. In Minneapolis-St. Paul, the list goes something like this: the stone …
Community branding shows us how to celebrate heritage Read More »
Recently I was in the Olympic National Park revisiting a few of my favorite places, Hoh Rain Forest, and Ruby Beach. I marveled at the spectacular beauty of nature. But during my trip, a local said, “Sometimes we forget how beautiful this place is.” Now, as a Midwesterner, I have an affinity for the forest …
Seek inspiration from different places and people Read More »
Social media has become integral to our lives, transforming how companies operate. So if you run a small business and aren’t swimming in the social media marketing waters, you’re missing out on three opportunities for success. Social media is key: Building your brand Connecting with customers Driving growth and acquiring new customers Building your brand …
Do you have a frustrating and challenging customer experience story from the past year? What was the outcome? A company you say you’ll never do business with again? Or one that quickly resolved the situation and won back your loyalty? In this digital world, we are inching further and further away from human interactions. So, …
