Recently I was in the Olympic National Park revisiting a few of my favorite places, Hoh Rain Forest, and Ruby Beach. I marveled at the spectacular beauty of nature. But during my trip, a local said, “Sometimes we forget how beautiful this place is.” Now, as a Midwesterner, I have an affinity for the forest …
Seek inspiration from different places and people Read More »
Differentiation helps sellers sell and increases new product success.
Personalization is not a new marketing technique. In fact, it’s a central tenant of many shifts in marketing approach and technology over the past decade. We can gather and store customer data from volunteered preferences to transactions. There are marketing automation tools that provide increasingly sophisticated ways to customize communications. And more and more companies …
Personalization is key to exceptional customer experience Read More »
Customer expectations have changed over the past few years. The pandemic, economy, policy changes, and even politics have dramatically shifted buyer behaviors such as information gathering, content consumption, engagement with brands, how and where they purchase, and more. But here’s the issue, if you are just noticing these changes, you are already behind. So, what …
We hear it nearly everywhere we go. “We need a blog.” “We need a podcast.” “Get more case studies.” “I want a webinar series.” As business leaders, it’s often easy to get excited about work you see, often from competitors. And it’s not uncommon to reach out and prescribe a task for your Marketing colleagues. …
How to create compelling content with purpose that performs Read More »
Innovation is developed, it is not inherent. The practice of being creative, taking new approaches, looking at things from a different point of view, and committing to evolve your work is all part of cultivating creativity. You learn creativity like you learn to read. And like reading, you become more fluent, have a richer vocabulary, …
Do you have a frustrating and challenging customer experience story from the past year? What was the outcome? A company you say you’ll never do business with again? Or one that quickly resolved the situation and won back your loyalty? In this digital world, we are inching further and further away from human interactions. So, …
We feel it. Our nationwide skilled-labor shortage is impacting businesses across industries. From dropping unemployment rates, and the Great Resignation, to heightened consumer expectations, and increased consumer demand coming off the COVID-19 pandemic, businesses continue to feel the pinch. The problem isn’t going away. In fact, attracting and retaining qualified job candidates are the top …
When you think about who is behind developing your company strategy, do you imagine the Great and Powerful Oz behind a curtain rendering up illusions for your organization? Do you have an idea how your company strategy is developed? Or by who? Heck – Do you know your company strategy? Well, one thing’s for sure. …
Communication is the heart of your strategic success Read More »
It’s been an interesting first few weeks for the Elon Musk-led Twitter. With an array of controversial new policies, one of the most contentious is the $8-a-month charge for ‘blue tick’ verification. (I’m sure most of you have seen or heard some of the stories by now.) From a fake Pepsi account tweeting “Coke is …
